Should Car Buying Be Like Online Dating Versus a Dental Visit?

Carroll Lachnit, Edmunds.com features editor, takes complaints about the car-shopping experience from Hackomotive participants. The car-buying experience is “so torturous,” Hyundai Motor America CEO John Krafcik told an industry gathering a couple years ago, that consumers would rather go to the dentist than visit a car dealership. Krafcik's comment was surprising [...]